IT support for law firms, especially smaller firms without an internal IT department, is gaining more attention and budgeting as attorneys rely more heavily on technology to conduct business and regulations tighten to protect privacy.
Outsourcing IT support to a local company appeals to those in the legal field for several reasons. Perhaps the most important of the many benefits is that outsourcing IT to someone outside the firm makes attorneys more efficient while protecting both the firm and their clients’ confidential data. No wasting internal resources that could be used for billing client work, and no frustrating, long wait times for call center support. Choosing a local IT support company offers maximum flexibility, as an on-call IT support team can be on site quickly, if needed.
Of course, all businesses require IT support from time to time. However, when evaluating the needs of law firms, the services you need most should be uniquely matched to attorneys and their staff’s needs. Here are a few examples…
Outsourced IT Support Convenience
Many law firm principals in small- to mid-sized practices note that convenience was a key factor in outsourcing their IT support, especially as the law firm grows in size in terms of clients and/or attorneys. Eventually, every law firm experiences a technology support issue that the attorney or staff cannot resolve on their own. Having the ability to make one call to a dedicated outsourced IT support specialist is convenient. Considering the years of experience our IT support specialists have, chances are that the issue you’re dealing with may be a first for you, but not for a seasoned IT support firm like Invision Kansas City. Often, our law firm clients report spending hours trying to resolve an issue that we can handle in far less time. That’s key since time is literally money in the legal field.
The Ability to Customize IT Support Service
Although many law firms have common IT support needs, there is still a degree of customizing IT support to their needs and the way the firm’s technology is setup. Invision Kansas City offers preventative maintenance services, either scheduled or on-demand. Emergency support is just an online call, phone call or on-site help away. And if on-site support is required, we’re a few minutes away from most Kansas City law firms.
Serious IT Support That Meets a Law Firm’s Serious Demands
Regardless of where you or your staff is working (office, home, out of town, depositions, meetings and court) your network has to be up and accessible. Devices (desktops, laptops, tablets) have to work. And, all the data shared and stored on them must be secure and kept confidential. If the firm utilizes preloaded thumb drives to store and distribute important legal documents, SOPs, and other confidential material, they should be safeguarded against breaches and unauthorized access. Our IT support specialists’ job is to keep on top of network security to safeguard your clients’ sensitive and protected personal information. Too many other providers try to fit all law firms into one solution or service, and that doesn’t work for many of their needs. We’ve found the better, and more cost effective, solution is to tailor cloud or network management service to the firm.
Ransomware? Locked Files? No Problem.
The way a law firm’s computer files are protected can turn a potentially catastrophic event into a minor inconvenience. Hackers routinely target law firms and their data for ransomware, where firms must pay to unlock their data. This can be costly, impacting the reputation of the firm and can cause business to come to a standstill. Worse, it’s no longer a question of if a firm will be attacked, it’s a question of when. With the right protection, backups, and setup, a ransomware attack can be quickly converted from a serious event to a minor inconvenience, with no need to pay the hacker’s ransom.
IT Support That Makes Economic Sense
Invision Kanas City follows a fair pricing structure so you are billed and pay for exactly what you need. Depending on the IT support level needed, we’ll work with you to determine whether a “bundled” or a la carte pricing structure makes more economic sense for your firm. Our clients have many options, rather than being on the hook for a monthly fee whether or not you use IT support.
At Invision Kansas City, our IT support specialists have worked with local law firms of all sizes and across several areas of practice. If you are a business from any industry, but particularly the legal industry, you can enjoy these and many more benefits by trusting your IT support to Invision Kansas City. Research your options, as there are many IT support specialists out there. In the end, we strive to offer the most reliable. Because the quicker we can solve any IT support issues, the more time you have for billable work.
Invision offers 24/7 IT support for law firms so your team can focus on what matters most – your clients.