Service Model & Pricing
Most providers charge a flat fee whether you need them or not. We don't. You get a monthly system check, then support billed to what you use. Plus, our local team actually answers the phone.
US vs. Them #1: How You’re Billed
Invision: Costs that match usage
- Monthly system check on the essentials
- Support billed based on how often you need help
- No pressure to buy seats
Typical MSP: Flat fee
- One-size retainer costs the same every month
- “Unlimited” support that often has limits in the fine print
- Bundled tools you might not need or use and keep paying for
US vs. Them #2: What Support Feels Like
Invision: Local, accountable & plain-English
- Most urgent issues handled first; clear expectations for all else
- Many issues resolved on the first call; realistic timelines when more support is needed
Note: After-hours support is available to ongoing clients.
Typical MSP: Ticket ping-pong
- Slow handoffs and canned responses
- SLA that doesn’t match real-world urgency
- IT jargon and upsells instead of straight answers
US vs. Them #3: Tools & Buying Decisions
Invision: Right-sized stack, vendor-neutral
- We recommend only what fits your environment and goals
- Help with hardware, devices and key subscriptions (including Microsoft 365)
- Clear guidance on subscription vs. license decisions, then we set it up
Typical MSP: Our way or the highway
- Pushes the same bundle to every client
- Markups and add-ons you didn’t plan for
- Purchases first, planning later
Case Studies
Successfully helped a client reduce their monthly IT bill from $18,000 to $2,000. On average, clients save money by switching to Invision from managed services providers.
Testimonials
"Our trusted IT support for many years. Can't say enough about our confidence in the IT support we receive from Invision." P. Weber
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