Frequently Asked Questions
Outsourced IT Support
Day-to-day help for users and devices, Microsoft 365 administration (accounts, email, Teams, SharePoint/OneDrive), network monitoring and updates, onboarding/off-boarding and security guidance (EDR, MFA, backups). Scope is tailored to your environment.
Many people use that term. We usually say outsourced IT support — same idea, less jargon. We’ll map your needs to the right scope without forcing a one-size monthly plan.
We occasionally take vetted one-off projects when they make sense for both sides — but our focus is ongoing relationships, not ad-hoc emergency calls.
A light monthly system check with additional support billed by actual usage. No public price tables; we’ll provide an estimate after the initial assessment.
After-hours support is reserved for current clients. If you’re evaluating Invision, the best path is to contact us so we can assess your environment and set expectations.
We prioritize by urgency and impact. Critical issues go to the front of the line; most everyday issues are resolved on the first call. For deeper work, we set clear timelines and updates.
Yes. Evaluation, purchasing, imaging/configuration, deployment and long-term support. We’ll also flag when a subscription beats a license.
Cybersecurity
EDR deployment and monitoring, ransomware protection and recovery planning, email security/MFA, Microsoft 365 security configuration, firewall/VPN setup and backup/continuity with restore testing. We tailor scope to your environment.
No. We’re vendor-neutral. We’ll evaluate what you have, recommend only what you need and support a sensible mix (including SonicWall and Microsoft 365).
Costs align to actual usage: a light monthly check plus billed support based on activity. No one-size plan or seat bundles.
We don’t advertise one-off emergency support. After-hours assistance is available for current clients. Our focus is prevention and fast, well-planned recovery.
Yes. While we don’t certify compliance, we implement practical controls that auditors expect (MFA, access policies, EDR, backups) and provide documentation to support reviews.
Many clients pair cybersecurity with outsourced IT support, but we can scope cybersecurity as a focused engagement. We’ll recommend what fits best after assessment.
Hardware & Software
Yes. We can purchase through trusted distributors or work with your vendors. You’ll get clear recommendations, timelines and pricing before anything ships.
Common environments include Microsoft 365, Lenovo and HP devices, SonicWall firewalls/VPN, Carbonite/Datto backup, Linksys networking, CyberPower UPS and Seagate storage, plus other reputable options.
Absolutely. We track terms, coordinate RMAs, and recommend refresh cycles so you’re never surprised by end-of-life or lapsed coverage.
We’re transparent. Some items (like select Microsoft subscriptions) are pass-through; others may be sourced via distributors. We’ll explain the best path.
Yes. Imaging, enrollment, policy/app installs and ready-to-work handoff. We also manage onboarding/off-boarding (accounts, permissions, secure data handling).
Cloud & Microsoft 365
No. We can stage email and file moves to limit disruption. Some workloads can remain on-site or in other clouds if that’s best.
Yes. Microsoft keeps the service running, but retention/rollback for your data is your responsibility. We implement practical backup options and test restores.
We plan for full copies, validation and back-outs when needed. Post-cutover checks verify mail, calendars, permissions and file access.
We set naming, ownership and lifecycle rules, plus least-privilege defaults, so collaboration stays organized.
Backup & Business Continuity
Yes. 365 availability doesn’t replace your responsibility to restore deleted or changed data. We deploy 365-aware backups (mail, OneDrive, SharePoint) and perform restore tests.
RPO is how much data you can afford to lose; RTO is how long you can be down. We help you pick realistic targets and document them.
Quarterly is common. Critical systems may warrant monthly spot checks. The plan includes cadence and sample scope.
Often hybrid: quick local restores plus off-site copies for disasters/ransomware. We recommend based on data size, bandwidth and risk.
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