Small businesses rejoiced when remote tech support became available. It meant the end of lugging your systems to an IT support company. It put a stop to on-site technician calls. It made IT support as easy as sitting in front of your computer and following directions. Remote tech support changed the way we repair our computers. If you are looking for remote work, you might want to check out the vacancies at a company like Clevertech, who have hundreds of remote jobs available to apply for.
As wonderful and convenient as remote IT support is, there are situations where it’s just not possible or feasible. Having a dedicated IT support team such as what you can find at somewhere like https://gonines.com/ is vital for ensuring that your work services are always top-notch. Here are a few of those cases where on-site support is your only option.
Remote tech support fails when your system experiences a hardware failure. Hardware failures occur when you’re unable to boot up the computer, your firewall goes dead or a network switch goes bad. Without remote access to your systems, remote tech isn’t possible. Your IT support technician has to visit on-site to access your system and repair the problem.
Some IT support companies only offer remote tech support, which works about 80% of the time. What about the other 20%? That’s why it’s important to work with a tech support company that offers both types of support, like Invision. When your IT support provides both remote and on-site service, there is less work duplication. The technician is already familiar with your needs and your processes. They’re not starting at square one, and that saves you frustration and money.
Remote tech support requires Internet access. Without the Internet, the remote tech support team is unable to gain access to the problem. Internet access is lost somewhere in the chain, either on your side or the access provider’s side. While a satellite internet connection can help prevent the Internet from dropping, this can still be a problem. On-site tech support is the only option in this case as well.
Remote tech support fails when the problem involves a virus. The first thing many viruses do is disable your security software. Certain malware and virus infections can’t be cured remotely. Why? You have to boot the computer in SAFE mode and that’s not something readily done remotely.
Your IT technician has to manually remove the drive and place it in a clean or different machine so the system isn’t booting from an infected drive. Depending on the virus, manually removing the drive to clean the system can be the only way to fix it.
Some remote tech support services offer virus repair. But proceed with caution. That could require packing up your computer and shipping it to their facility. Not only is shipping inconvenient, it also adds additional cost and the potential for even more damage if your system is bumped around during transit.
Are your remote technology experts failing you? Contact us today to learn more about Kansas City’s hometeown IT experts!
