Something’s not right. Whether it’s an annoying glitch or has brought your business to a screeching halt, you know you’re going to need professional IT support to fix it. Hopefully, you have a trusted outsourced IT firm on call anytime. If not, finding one like Invision is your first step. Your IT support partner should be able to tell you whether it’s going to require an on-site visit or if a remote login can solve the problem. And, sometimes, it might need to escalate from remote to on-site support.
The joke about turning “it off and back on” is funny because it’s true. Assuming you’ve tried everything on your end, remote IT support is the least invasive and logical next step. Your IT support tech uses a program to connect to your network or workstation, then can control whatever needs to happen to resolve your IT issue. Often, issues with email and software can be resolved remotely, and there are the IT problems that typically require on-site IT support.
Four IT Problems That Usually Require On-Site IT Support
- When it involves hardware or your network.
When your hardware or network won’t start up, remote IT support isn’t an option because your IT support technician has to be able to access them to determine the problem. And, if you can’t boot them up, your technician can’t access them. Starting up failed networks or hardware devices can be difficult. Unfortunately, it’s beyond the capability of most company employees.
- When it involves your company’s firewall or network switch.
A firewall or network switch is a critical component to protecting your data because it blocks access to hackers unless they have the credentials for access. If the firewall or network switch malfunctions, then your IT support firm cannot access them remotely either.
- When your internet is down.
When the internet goes down, everyone knows the drill. Turn off, unplug then restart your modem. Restart your computer. Still no internet connection? Call the provider and ask if it’s a widespread outage or just your location. If your internet provider does not detect any service problems on its end, then contact your outsourced IT support firm for on-site help.
- When you know or suspect your business has been hacked with ransomware or attacked by a virus.
Malware and viruses must be dealt with immediately. It’s nearly impossible to tackle a virus via remote IT support because your system must be booted in SAFE mode. This isn’t something to tackle remotely.
For example, an organization contacted Invision when their network was infected by a ransomware virus. A demand for money in exchange for getting their data back was displayed on every computer screen. Unfortunately, the hacker also attacked the network storage device they used to back up their data, so it was useless in restoring their system. Invision not only saved this company from paying a large ransom, but also restored the entire network with data intact within one business day. Read the entire case study.
Never face a virus or ransomware attack alone.
You Need Reliable, Trusted Support Options from IT Professionals
Invision Kansas City is a few minutes away by car AND able to log in remotely for a quick diagnosis. If you’re already a client, we know your business and IT structure. That familiarity can save you a lot of time and hassle since you don’t have to start from scratch whenever IT issues occur.
Have an IT support crisis or want to be better prepared for the next time? Contact us today and one of our technicians will help—remotely or in-person.